In recent years, the number of manufacturers in the transformer industry has surged, with the majority being small-scale workshops. This has led to uneven product quality and unreliable production capacity, causing considerable distress for customers with tight delivery schedules. Ms. Xu from Suzhou is one such customer. A long-standing client of Chengpin, she has collaborated with us for several years. However, this year, she opted for a low-cost inverter coil manufacturer and had not placed orders with us for a few months. Nevertheless, we maintained occasional contact.
Yesterday, I received an urgent call from Ms. Xu. She was in a hurry to order 30,000 pieces of the standard inverter coils and needed them to be shipped in batches starting three days later. Her clients were pressing for the goods, and she was desperate. Sensing the urgency and seriousness of the situation, I asked her about the sudden need.
It turned out that the low-cost inverter coil manufacturer she had chosen consistently had quality issues. The coils required a minimum voltage of 10KV, but due to the lack of 100% electrical testing and reliance on spot checks, a portion of the shipped coils only had a voltage of 8-9KV, failing to meet specifications. The supplier was oblivious to this, leading to frequent failures in her finished products. Frustrated by the supplier’s failure to improve, Ms. Xu decided to return to Chengpin for help.
Chengpin had supplied inverter coils to Ms. Xu for three years, and before each shipment, we rigorously tested every coil to ensure it met the voltage requirements. This stringent quality control had earned us high praise and trust from Ms. Xu.
Upon learning of her urgent need, we immediately activated our emergency production plan. Chengpin’s production line, managed under the Toyota production system, enables us to swiftly respond to customer demands and ensure the production of high-quality products in the shortest possible time. Our lean production methods not only enhance efficiency but also guarantee the stability and reliability of our products. Thus, Chengpin can meet urgent customer needs while providing quality assurance.
Ms. Xu expressed admiration for our efficient production and strict quality control, vowing to continue our long-term partnership. She recognizes that only reliable quality and stable supply can gain a competitive edge in the market. Chengpin, adhering to the principle of “Quality First, Customer Supreme,” has won the trust of an increasing number of customers.
E-MAIL: pxsales3@goldeneagle-cn.com
Phone: +86-18979985376
NAME: JUDY
